Terms and Conditions

Payments

Payment options include UPI, credit cards, debit cards, net banking, wallets, e-gift cards, and reward points for the items offered on the website and mobile application.

– Online payments are quick payment methods, and they are advised to guarantee that your transaction is processed more quickly.

– The Cash On Delivery option is only accessible on specific pin codes, and each order will be charged an extra 50 rs. You can check your pincode availability by scrolling down to the “Delivery Pincode” box. You can enter your pin code & check if the COD option is available at your location.

– We won’t be able to accept the Cash on Delivery option for orders exceeding ₹1500.

Shipping/Delivery Policy

  • Orders that have been confirmed will be dispatched within 24 to 48 working hours. They will be delivered to you within 4-5 working days of being dispatched.
  • Orders placed after 2 pm will be shipped the next business day.
  • Orders received on Sunday or during holidays are dispatched the following Monday or the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
  • The estimated delivery time may vary depending on the customer’s geographical location, shipping destination, product availability, and the delivery time and location of the courier partner. Orders under Rs. 299 are subject to Rs. 50 delivery fee.
  • Delivery times are estimated and begin from the date of shipment, not the date of order.
  • We don’t ship orders on Sundays.
  • If the products have been dispatched, then we would not be able to cancel the order. However, based on the Refund Policy, returns would be considered.
  • If your order contains one or more defective goods, please file a single complaint since the return/replacement will be handled only once.
  • Customers should avoid accepting altered or damaged packages.
  • Domestic customers are responsible for any Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

Tracking:

An E-mail message containing your package tracking information will be sent after shipment. You can also sign in with your details and track the status with your AWB number. You can reach out to us on our email ID: infovgbazaar@gmail.com

Cancellation of Order by User:

After placing an order, a customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will either send us a mail or change the status in your Account section. If the products have been dispatched, then we would not be able to cancel the order. However, based on the Refund policy, returns would be considered.

General Scenario:

In case we receive a cancellation e-mail and till the time the order has already been “processed” by us, the order cannot be cancelled. True-elements.com has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by True-elements.com and accept infovgbazaar.com decision regarding the cancellation.

In the case of Perishable Goods

In case a customer wants to cancel the order for perishable products, the cost of the products will have to be borne by them.

In the case of Gift Certificates:

The gift Certificates will not be cancelled, the user can demand an extension of the expiry date within 5 days of purchase.

Cancellation of Order by VGBazaar.com:

True-elements.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by vgbazaar.com for re-delivery shall be claimed from the User.